Capped-Spend (or "Caps") are a way of getting maximising your flexibility and "value for dollar" whilst having a fixed-monthly spend each month.  The advantage is that if you spend less than your cap, you only pay what you spent.  For example, lets assume you are on the $20 Cap.  One month you may be a particularly high user, and use $160 worth of calls and SMS. But because you are on the $20 Cap, your bill will only be $20.  The following month is a quiet month for you, and you only use $7 of calls and SMS. But this time you will only pay $7, not $20.  This is the difference between a "Cap" and a "Minimum Spend".  Be aware that if you spend over your "included value" (eg $160 on the $20 Cap) you will be charged the standard rates for that plan (75c/min charged per 30sec + 25c/SMS).

Exetel Cap plans also include a block of data usage each month, with low "excess" charges if you happen to require more than your Cap includes. The "value" of this data is not part of the Cap-spend calculation - you can use the full quota in addition to your combined calls and SMS.

Plans	Once Off Activation Charge	Monthly Minimum Charge	Included Calls In Minimum Charge	Included 3G/HSPA Data	Excess 3G/HSPA Data/Mb	Per Min Calls To Landlines & Mobiles	SMS Charge Per Message	Order Form
*Mobile 10 Cap	$20.00	$10.00	$75.00	50Mb	$0.10	$0.80	$0.18
*Mobile 20 Cap	$20.00	$20.00	$160.00	100Mb	$0.08	$0.75	$0.25
*Mobile 40 Cap	$20.00	$40.00	$330.00	200Mb	$0.06	$0.75	$0.25
*Mobile 70 Cap	$20.00	$70.00	$600.00	300Mb	$0.05	$0.70	$0.25

*Commercial Conditions Applying To Capped Plans

All calls are billed per 30 seconds and a $0.30 flag fall applies to these plans

GST is included in all charges quoted above

Unused call credits do not 'roll over' to subsequent months

There is no minimum contract period

Monthly charges over the included value will be charged in addition to the cap.

New Or Current Mobile Numbers Can Be Used

Exetel offers a mobile service using the Vodafone network. A customer can get a new mobile number or 'port' their current number. Exetel will issue a new SIM card to the customer, via the post.

Out Of Hours Emergency Support

The out of hours emergency support number for barring of calls should your handset be lost or stolen is 02 9927 1077. Please be advised, do not call this number for general service support calls as they will not be attended to.

Billing Period

The mobile plans offered by Exetel are 'post paid' which means that you are billed for your calls monthly in arrears. The billing period is from the 1st to last of the calendar month.

The $20.00 service activation fee will be debited to your credit card/bank account before the account is activated; all other charges will be debited to your credit card/bank account on, or soon after, the 1st of each month.

Your mobile charges will appear on a separate bill if that is the only service you have with Exetel or on your wire line bill in a separate section if your long distance calls are also with Exetel.

The bill will not appear on the user area of the Exetel web site until the 1st of each month.

Exetel don't send you a paper bill. Your monthly bill is displayed on a secure area of the Exetel web site and you can view it/print it from there. Your last 12 months mobile bills are displayed in this area.

Activation/Delivery Time

From the time you submit your on line application to the time you receive your new Mobile Sim is approximately 3 working days. If you have also ordered mobile handset hardware from Exetel that will be shipped separately to the address nominated by you within the same 3 working days period.

Porting Your Current Mobile Number To Your New Exetel Mobile Service

If you are 'porting' your current mobile number from Vodafone, Optus, Telstra or 3 you will need to call Exetel once you have received your new sim card to activate your Exetel mobile service. This will take approximately one hour during which time you will not be able to use either your ‘old’ or new mobile service.

Out of hours emergency support for barring of calls should your handset be lost or stolen - 02 9927 1077

Other Services Included In The Plan’s Caps.

Data, Fax & GPRS

*Other Services Not Included In The Plan’s Caps

(1)Video calls

Video calls are not included in the monthly call worth and will be charged in addition to the basic cap.

Video call (domestic)	$1.70 per minute
Video call (international)	$3.50 per minute

(2)International Calls

Calls to international destinations from your mobile are not included in the monthly call worth and will be charged in addition to the basic cap.

Please click here for international pricing.

(3)National/Global Roaming Charges (All Plans)

Should a user of an Exetel provided mobile telephone service use the service outside a Vodafone connection area then the user specifically agrees that the charges applied to calls made outside the Vodafone coverage areas will be much higher than those for calls made within the Vodafone coverage area. This is known as “Roaming”. You can “roam” either nationally (within Australia) or globally (internationally). National roaming is restricted to Victorian and Tasmanian regional areas. When you are outside a Vodafone coverage area, you will “roam” onto Telstra’s network and therefore pay a higher charge for this. Here are the coverage maps and the National Roaming rates you will pay with Exetel:

http://www.vodafone.com.au/personal/services/coverage/maps/index.htm

Global roaming rates are subject to many variables. Variances will largely depend on what the overseas roaming carrier may charge. These charges could be high connection fees and/or calls being subject to peak and off peak rates. Exetel is in no way able to control these originating roaming carrier rates and therefore cannot be liable for any roaming call that may be regarded as excessive in charge nor can Exetel make any assessment of what such call charges may be in advance of receiving the charge from the carrier concerned.

(4)Premium Text Messages

Premium text messages are not included in the monthly call worth and will be charged in addition to the basic cap.

(5)Special Calls

Special calls such as directory assistance 1223, Vodafone support 123, calls to 13,1300, 1800 services, diverted calls, wake up calls, reminder calls, premium rate calls, the call return function and paging services will be charged in addition to the basic cap.

(6)Satellite Calls

Any satellite calls will be charged in addition to the basic cap.

(7)My Vodafone

Any My Vodafone calls such as Vodafone Live and accessing Vodafone ringtones will be charged in addition to the basic cap.

Note: Where information on the Order Form differs from that shown on this page, the information on the order form is to be taken as accurate.  Whilst all care is made to accurately reflect Exetel's latest plan offerings, No Responsibility will be accepted for contradictory, incorrect, outdated or missing/incomplete information.  You MUST check the plan details on the order form when placing your order.