Infrastructure Used To Provide High Speed DSL Services

Exetel Pty Ltd can provide a highly reliable, business grade DSL service suitable for businesses that need both speed and a guaranteed level of up time to operate their key business communication services.

The Exetel provided SHDSL service Service Level Agreement can be provided on either a business hours or 24 x 7 basis. The price difference is only $50.00 per month to ensure that a user can log faults whenever they occur and get a resolution time of 4 hours from the time the fault is logged which, if the business operates its web based /internet based services 24 hours a day is a sensible 'insurance policy'.

Using Exetel to provide high speed, high reliability communication and internet services will provide the high reliability a business needs but at a price that is more affordable than that of any other provider of SHDSL services in Australia.

Connecting To Exetel's Business Grade DSL Services

To connect to Exetel's high speed SHDSL services you will need a DSL modem or DSL router.

Exetel will configure the DSL modem/router and physically connect it to the DSL line and test the circuit to ensure that it operates to specification. All you then need to do is to plug in an Ethernet cable from the Exetel provided router to your router to activate the service.

The modems/routers we provide remain our property and if you discontinue the service both the DSL line and the modem/router are de-commissioned and may not continue to be used by you.

The router/modem provided may not be used for any purpose other than terminating the SHDSL line and for the physical connection of the customer's network via its own router. Specifically the customer must not make any changes to the router's IOS or to its configuration.

Telephone Line Required

The telephone line required for a high speed SHDSL service is a standard PSTN service that does not go through a PABX or a Commander or other Key Station system. This line cannot be used for other telephone services such as fax or voice; it must be dedicated to the SHDSL service. The line required to connect to the business grade SHDSL service is provided by Exetel within the quoted prices and does not affect your other telephone lines and services.

Installation Time Frames

It takes around 20 working days from the date an application is received by us to the date that the service will be installed and activated.

Once an application is received a planned installation date will be given within 7 days and the actual date will be confirmed within 21 days.

Availability

Exetel's SHDSL services are available in many areas of Queensland, NSW, Victoria, South Australia and Western Australia.

Prices for Business Users

Business Grade ADSL - Optus Network

Plans	Line Speed	Download Included (1)	24 Month Contract Installation Charge Inc NTU (2)	Monthly Access Charge	Excess Usage Charge per GB	Full Details + Order Form
512kbps Down/128 kbps Up
BUS/A	512/128	40gb	$0.00	$100.00	$3.00
1500kbps Down/256kbps Up
BUS/B	1500/256	40gb	$0.00	$175.00	$3.00
2048kbps Down/384kbps Up
BUS/C	2048/348	40gb	$0.00	$200.00	$3.00
4096kbps Down/512kbps Up
BUS/D	4096/512	40gb	$0.00	$300.00	$3.00

Business Grade ADSL2 - AAPT Network

Plans	Line Speed	Download Included (1)	24 Month Contract Installation Charge Inc NTU (2)	Monthly Access Charge	Excess Usage Charge per GB	Full Details + Order Form
From 1536/256 kbps - Speeds Achieved By Any User Will Depend On Many Factors And Can, Under Ideal Circumstances, Reach 19 mbps Down
P4	ADSL2	40gb	$0.00	$200.00	$3.00

Business Grade SHDSL

Plans	Line Speed	Download Included (1)	6 Month Contract Installation Charge Inc NTU (2)	Monthly Access Charge	Excess Usage Charge per GB	Full Details + Order Form
512kbps Down/512 kbps Up
BUS/H	512/512	40gb	$1500.00	$200.00	$3.00
1024kbps Down/1024kbps Up
BUS/I	1024/1024	40gb	$350.00	$300.00	$3.00
1536kbps Down/1536kbps Up
BUS/J	1536/1536	40gb	$350.00	$375.00	$3.00
2048kbps Down/2048kbps Up
BUS/K	2048/2048	40gb	$350.00	$450.00	$3.00
3072kbps Down/3072kbps Up
BUS/L	3072/3072	80gb	$350.00	$600.00	$3.00
4096kbps Down/4096kbps Up
BUS/M	4096/4096	80gb	$350.00	$750.00	$3.00

(1) If the included download is exceeded then additional downloads are charged.

(2) For services provisioned using Optus Wholesale ports, excluding Tasmania, and Region 4 exchanges (Alice Springs, Darwin, Swan Hill, and Mt Isa)

Please ensure Agent Code N170 is entered on your application form.

Please read our FAQ here.

All prices include GST.

VOIP Telephone Charges

Plans	Monthly Minimum Charge	Call Rate To Landlines	Call Rate To Mobiles	Calls to 13, 1300 numbers	Flag fall	Billing Increment
Bus VoIP 0	$0.00	$0.09 per call	$0.20 per minute	$0.30 per call	$0.00	Per second
Bus VoIP 15	$15.00	$0.09 per call	$0.12 per minute	$0.30 per call	$0.06	Per 30 seconds

• Charges Listed Above Include GST.
• All rates quoted here are subject to change without notice.
• There is no charge on any call from an Exetel VoIP number to another Exetel VoIP number
• There is no charge on any call to a 1800 number
• There is no plan change fee

Connecting To Exetel's VoIP Service

You can connect to Exetel's VoIP services using your current PABX/Key Stationyou're your current handsets. Exetel will provide a VoIP switch that sits between your PABX and your current Telstra line terminations which allow you to use all of your current PABX functionality, your current Telstra lines and numbers just as you do now.

The only thing that will change is that your outbound calls will go via an high speed DSL connection to Exetel's VoIP services which deliver toll quality voice calls that are indistinguishable from what you are currently experiencing.

If you use Exetel to provide you with the high speed DSL service then Exetel will supply and install the VoIP switch at no cost to you.

To see how this works please look at the diagram that can be found here.

Exetel ADSL and HSPA Post Paid Plans Include One DID

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number . Currently local numbers are available for all the major capitals: Newcastle, Penrith, Wollongong, Geelong and Central Coast. There are some other towns and areas available. You can email Contact Us with your town and we can do a service area check. For those areas without a service number, remember you can keep your existing number and/or choose a local DID in an are where friends and family call you from, so they are charged a local call from their standard telephone provider. Of course, if they also use Exetel VoIP it will be a free call.

Choose an optional Specific International VoIP pack

For a low monthly fee of just $5.00 per month you can choose an International VoIP pack.  This allows you to make calls to a specific international destination that you may call often, at prices even lower than our usual prices. Standard international pricing is available here. The discounted VoIP pack pricing is shown below:

Specific Country	$5		$10		Limitation
	Pack ID	Allowed Minutes	Pack ID	Allowed Minutes
Hong Kong Mobile	1	1000	29	2200	No
Canada	2	550	30	1200	You can not order pack ID 22, 50 in the same month.
UK Landline	3	450	31	1000	You can not order pack ID 22, 50 in the same month.
USA	4	375	32	825	You can not order pack ID 22, 50 in the same month.
Thailand	5	350	33	770	You can not order pack ID 23, 51 in the same month.
France Landline	6	350	34	770	You can not order pack ID 24, 52 in the same month.
Spain Landline	7	300	35	650	You can not order pack ID 24, 52 in the same month.
Singapore	8	300	36	650	You can not order pack ID 24, 52 in the same month.
New Zealand Landline	9	300	37	650	You can not order pack ID 24, 52 in the same month.
Ireland Landline	10	300	38	650	You can not order pack ID 24, 52 in the same month.
Germany Landline	11	300	39	650	You can not order pack ID 24, 52 in the same month.
China	12	300	40	650	You can not order pack ID 23, 51 in the same month.
Sweden Landline	13	250	41	525	You can not order pack ID 25, 53 in the same month.
Taiwan Landline	14	225	42	500	You can not order pack ID 26, 54 in the same month.
Switzerland Landline	15	225	43	500	You can not order pack ID 25, 53 in the same month.
Poland Major Cities Landline	16	225	44	500	You can not order pack ID 25, 53 in the same month.
Italy Landline	17	200	45	425	You can not order pack ID 25, 53 in the same month.
Hong Kong Landline	18	200	46	425	You can not order pack ID 26, 54 in the same month.
Malaysia Landline	19	175	47	375	No
India Mobile	20	175	48	375	You can not order pack ID 27, 55 in the same month.
Netherlands Landline	21	150	49	325	No
Canada/USA/UK Landline	22	400	50	880	You can not order pack ID 2, 4, 3, 30, 32, 31 in the same month.
China/Thailand	23	300	51	650	You can not order pack ID 12, 5, 40, 33 in the same month.
France/Germany/Ireland/NZ/Spain/Singapore	24	300	52	650	You can not order pack ID 6, 11, 10, 9, 7, 8, 34, 39, 38, 37, 35, 36 in the same month.
Italy/Switzerland/Poland*/Sweden	25	200	53	425	You can not order pack ID 17, 15, 16, 13, 45, 43, 44, 41 in the same month.
Hong Kong landline/Taiwan landline	26	200	54	425	You can not order pack ID 18, 14, 46, 42 in the same month.
India/India Mobile	27	120	55	250	You can not order pack ID 20, 48 in the same month.
South Africa	28	100	56	225	No
Vietnam	57	70	58	150	No
Greece/Cyprus South Landline	59	250	60	525	No

When the allotment of minutes is exhausted, you will pay the usual per minute rate for the destination.
The allotment of minutes may vary from month to month depending on market variations.

To view a complete list of international call rates please click here.

Telephone Line Required For VoIP

If you are using an Exetel “Naked” ADSL2 service then no ‘telephone’ line is required to use VoIP.

If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge

Exetel VOIP Via Current Handset Implementation (Combined ADSL2 Modem And ATA)

To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, SeeknBuy is currently offering the Netcomm NB9WMAXX at a very attractive price - click here for details. This is the same modem we use ourselves, so we know it is good!

The advantages of the NB9WMAXX (or any other manufacturer's similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.

Exetel VOIP Via Current Handset Implementation (Using Current Modem And New ATA)

To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.

The current cost of the Netcomm V210P single port ATA sourced through SeeknBuy can be seen by clicking here.

Specifications of the V210P may be found by clicking here

Exetel VOIP Via 'Soft Phone' Implementation

If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.

Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.

Exetel VOIP Service Features

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.

Feature	Description
Call Hold	Put call on Hold
Call Waiting	Allow/Disallow an audible indicator for a pending call
Call Transfer	Transfer a call to another phone
Call Transfer w/Conference	Transfer a call to another phone, talk with the 3rd party prior to the transfer
3 Way Call Conference	Conference an inbound party and the original called party with 3rd party
Call Forward Always	Always forward the phone to the number setup in the phone provisioning
Call Forward on Busy	Forward the phone to the number setup in the phone provisioning on busy
Toggle Call Forward No Answer	Forward the phone to the number setup in the phone provisioning on no answer
Do Not Disturb	Don't accept calls
Anonymous Call Reject	Don't allow calls without caller ID
Toggle Repeat Dial on Busy	Auto redial on busy
Multi-Ring	One phone number rings multiple phones. The first to answer will get the call.
Voicemail	Calls to a phone which is busy or does not answer are routed to voicemail

Note: Where information on the Order Form differs from that shown on this page, the information on the order form is to be taken as accurate.  Whilst all care is made to accurately reflect Exetel's latest plan offerings, No Responsibility will be accepted for contradictory, incorrect, outdated or missing/incomplete information.  You MUST check the plan details on the order form when placing your order.