All uploads are not charged.

All plans include 1 static IP.

All prices include GST.

VOIP Telephone Charges

• Charges Listed Above Include GST.
• All rates quoted here are subject to change without notice.
• There is no charge on any call from an Exetel VoIP number to another Exetel VoIP number
• There is no charge on any call to a 1800 number
• There is no plan change fee
• The HSPA VoIP plan must be used with an Exetel HSPA service

Exetel ADSL and HSPA Post Paid Plans Include One DID

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number . Currently local numbers are available for all the major capitals: Newcastle, Penrith, Wollongong, Geelong and Central Coast. There are some other towns and areas available. You can email Contact Us with your town and we can do a service area check. For those areas without a service number, remember you can keep your existing number and/or choose a local DID in an are where friends and family call you from, so they are charged a local call from their standard telephone provider. Of course, if they also use Exetel VoIP it will be a free call.

Choose an optional Specific International VoIP pack

For a low monthly fee of just $5.00 per month you can choose an International VoIP pack.  This allows you to make calls to a specific international destination that you may call often, at prices even lower than our usual prices. Standard international pricing is available here. The discounted VoIP pack pricing is shown below:

When the allotment of minutes is exhausted, you will pay the usual per minute rate for the destination.
The allotment of minutes may vary from month to month depending on market variations.

To view a complete list of international call rates please click here.

Telephone Line Required For VoIP

If you are using an Exetel “Naked” ADSL2 service then no ‘telephone’ line is required to use VoIP.

If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge

Exetel VOIP Via Current Handset Implementation (Combined ADSL2 Modem And ATA)

To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, SeeknBuy is currently offering the Netcomm NB9WMAXX at a very attractive price - click here for details. This is the same modem we use ourselves, so we know it is good!

The advantages of the NB9WMAXX (or any other manufacturer's similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.

Exetel VOIP Via Current Handset Implementation (Using Current Modem And New ATA)

To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.

The current cost of the Netcomm V210P single port ATA sourced through SeeknBuy can be seen by clicking here.

Specifications of the V210P may be found by clicking here

Exetel VOIP Via 'Soft Phone' Implementation

If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.

Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.

Exetel VOIP Service Features

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.