HSPA Plan Inclusions

With each Exetel HSPA plan you also get the following additional facilities:

• 10 email addresses in the form of – yourname@exemail.com.au
• A free VoIP account including a DID (inbound phone number), call costs are shown below
  
• 200 megabytes of user web space
• A permanent IP address (with the ability to change it if you wish to do so at any time)
• Usage meters for your ADSL, SMS, FAX and any other Exetel service you choose to use
• A comprehensive User Facility that allows you to manage every aspect of every Exetel service

You are also eligible for the following (See our Broadband page for details and claim process):

• A $15.00 cash payment or free delivery on your purchase when you join Exetel via the order forms below (and ensure Agent Code N170 is entered on your form)
• A $30.00 cash payment each time you recommend someone who signs up with Exetel for an ADSL1, ADSL2 or HSPA service using Agent Code N170 (this is $5.00 more than Exetel is offering)

HSPA Plans & Pricing - Desktop/Laptop/Router

* These plans need an HSPA modem for them to operate. A prospective customer may already have such a modem in which case there is no activation fee for the service - Exetel will courier you the sim you need to place in the modem to access the Exetel service.

If you require Exetel to provide a modem then you can (on the order form) order a Huawei E1762 modem at a cost of $165.00 (including the sim and shipping) Or Huawei E160 modem at a cost of $95.00 - both options are on a zero month contract.

Data (both up and down) is charged per kilobyte and the monthly bill is rounded to the nearest megabyte.

Speeds achieved in any specific location will vary widely and the maximum theoretical speeds will seldom, if ever, be achieved

All prices include GST.

GB = 1,000 MegaBytes
MB = 1,000,000 Bytes

HSPA Plans & Pricing with Mobile Phone Service
BYO Mobile Handset

(Via Sim Used In Mobile Handset - HSPA Data plus Mobile Or VoIP Calls)

* If you want to make mobile calls via the HSPA SIM you must order an Exetel Mobile plan (WM A or WMB) - the HSPA IM plans are data and VoIP only.

Data (both up and down) is charged per kilobyte and the monthly bill is rounded to the nearest megabyte.

Speeds achieved in any specific location will vary widely and the maximum theoretical speeds will seldom, if ever, be achieved

All prices include GST.

GB = 1,000 MegaBytes
MB = 1,000,000 Bytes

HSPA Network

Exetel provides HSPA services using the Optus mobile network. Currently Optus, like other Australian mobile carriers, is continuously upgrading its mobile network to provide faster data speeds over ever larger percentages of Australia's population areas. The current maps of all parts of Australia can be found by viewing the Coverage Maps.

Current Likely Service Speeds

The current maximum theoretical speeds that could be achieved on the parts of the Optus network that have been provisioned with 3G are 7.2 mbps down. However, like many other forms of broadband, these speeds are dependent on many factors and it is not likely that any user will ever achieve download speeds much greater than 2 mbps - 2.5 mbps in a location with 'perfect' conditions. Recently, many Exetel/Optus HSPA users are experiencing speeds much higher than these, 4.5 mbps in North Sydney for instance, and these speeds will become more common and more widespread as Optus progressively upgrades the remainder of their network to 7.2 mbps down and over 1 mbps up.

Any decision to purchase this service should be based on a careful assessment of the coverage maps and the realisation that, currently, 1500 kbps down is likely to be the maximum speed obtainable from this service in optimum locations at its currently deployed technology level.

Hardware Required To Use Exetel's HSPA Service (Laptop/Desktop Computers)

The Exetel HSPA service requires the use of an Exetel supplied 'SIM' plus a USB modem to connect the 'SIM' to the Optus/Exetel network. Exetel provides the 'SIM', and can provide the modem upon request (fees may apply - see above for details).

HSPA Hardware Comparison

Modem	Operating Frequencies	Maximum Supported Download Speed	Supported Operating Systems	Interface
Huawei E1762	EDGE/ GPRS/GSM - 850/900/1800/1900MHz HSDPA/UMTS - 900/2100MHz	Up to 7.2 Mbps Download	Windows 7 32/64 bit Microsoft Windows Vista 32/64 bit Microsoft Windows XP Professional SP2 Microsoft Windows XP Home Edition SP2 Microsoft Windows 2000 SP4 Mac OS X 10.4 and 10.5 with latest upgrades	Standard USB interface
Huawei E160e	EDGE/ GPRS/GSM - 850/900/1800/1900MHz HSDPA/UMTS - 900/2100MHz	Up to 3.6 Mbps Download	Windows 7 32/64 bit Microsoft Windows Vista 32/64 bit Microsoft Windows XP Professional SP2 Microsoft Windows XP Home Edition SP2 Microsoft Windows 2000 SP4 Mac OS X 10.4 and 10.5 with latest upgrades	Standard USB interface

Hardware Required To Use Exetel's HSPA Service (Mobile Telephone Handset)

If a prospective customer has a mobile telephone handset they wish to connect to the Exetel/Optus HSPA service, and are confident in their technical abilities to ensure this works, there is no need to use a USB device.  Be aware that if you wish to make phone calls with your handset you must connect to the WMA or WMB plan.

Advantages of HSPA as a mobile data service

Exetel's HSPA via Optus service is an ideal mobile data service that combines Optus' wide geographic coverage with Exetel's industry leading very low pay for what you use data rates. With no contract and no 'included usage' plans a person who needs access to the internet via their laptop in different geographic locations at the lowest possible cost will find it difficult to beat an Optus/Exetel HSPA service.

Advantages of HSPA as a dial up internet replacement Service

Exetel's HSPA via Optus service is an ideal replacement for a dial up internet service offering much higher speeds (subject to location) and, for people who download less than 1 gigabyte a month (practically all dial up users) Exetel’s HSPA service is almost certainly going to be lower cost than a current dial up service with the additional advantage of no dial up telephone call costs and, if required, no telephone line rental charge.

Advantages of HSPA as an ADSL replacement/substitute service

The major advantage of HSPA is that it requires no telephone line rental and a customer is charged, in Exetel's case, only for the actual data transmitted plus a small monthly service fee.

However, the downloads are expensive compared to Exetel's, and other ISPs ADSL plans at levels above 1 gigabyte a month of usage and therefore HSPA, at least at this time in its development is not suitable for people who want large downloads (it definitely is NOT suitable for people who use P2P) or who want to play low latency sensitive games.

The Exetel HSPA service is provided using the Optus Mobile data network . To ensure there is suitable coverage in the place(s) you intend to use this service and to do a preliminary check on whether your specific address can get an appropriate speed signal you should enter your street name and suburb and check on the map to see whether you should be able to get wireless using this facility:

HSPA Availability Check

HSPA Sim Capabilities

The sim provided with the HSPA service is a ‘standard’ mobile telephone sim which if you use it with a ‘standard’ mobile handset you can make and receive mobile telephone voip calls and send and receive SMSs.

To be able to do this you must order an Exetel mobile telephone service at the time of ordering your HSPA service otherwise the ability to make mobile calls will be blocked (you will still be able to receive calls to your mobile telephone on the sim number and you will also be able to receive SMSs).

You can also have outbound mobile calls and SMSs blocked and use Exetel’s VoIP service to make calls by using either am easily downloadable Exetel appliation, or either Fring or Nimbuzz

http://wwwfring.com

http://www.nimbuzz.com

By using VoIP you will be able to make calls to Australian and international destinations at a fraction of the cost of any Australian mobile plan and even make calls to other Exetel/Fring/Nimbuzz users at no charge (other than the bandwidth needed for the call).  Fring and Nimbuzz can also be used for messages and calls to Skype, plus messages to MSN/Live Messenger, Yahoo Messenger, AIM, Google Talk, ICQ and Twitter.

VOIP Telephone Charges

Plans	Monthly Minimum Charge	Call Rate To Landlines	Call Rate To Mobiles	Calls to 13, 1300 numbers	Flag fall	Billing Increment
Post VoIP 0	$0.00	$0.10 per call	$0.22 per minute	$0.30 per call	$0.00	Per second
HSPA VoIP	$0.00	$0.10 per call	$0.15 per minute	$0.30 per call	$0.00	Per second
Post VoIP 15	$15.00	$0.09 per call	$0.12 per minute	$0.30 per call	$0.06	Per 30 seconds

• Charges Listed Above Include GST.
• All rates quoted here are subject to change without notice.
• There is no charge on any call from an Exetel VoIP number to another Exetel VoIP number
• There is no charge on any call to a 1800 number
• There is no plan change fee
• The HSPA VoIP plan must be used with an Exetel HSPA service

Exetel ADSL and HSPA Post Paid Plans Include One DID

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number . Currently local numbers are available for all the major capitals: Newcastle, Penrith, Wollongong, Geelong and Central Coast. There are some other towns and areas available. You can email Contact Us with your town and we can do a service area check. For those areas without a service number, remember you can keep your existing number and/or choose a local DID in an are where friends and family call you from, so they are charged a local call from their standard telephone provider. Of course, if they also use Exetel VoIP it will be a free call.

HDPA Mobile Call Plans - Available with WM plans only:

Plan Name	WM A
Minimum Contract Length	No Contract
Minimum Monthly Spend	No Minimum Spend (plus data charges)
Calls to Australian Land Line numbers	25 cents per 30 seconds (billed per 30 seconds)
Calls to Australian located mobile numbers	25 cents per 30 seconds (billed per 30 seconds)
SMS	25 cents per 160 characters sent
NO Flag Fall/Connection Charge On Any Call

Plan Name	WM B
Minimum Contract Length	12 months contract
Minimum Monthly Spend	$10.00 per month (plus data charges)
Calls to Australian Land Line numbers	12.5 cents per 30 seconds (billed per 30 seconds)
Calls to Australian located mobile numbers	12.5 cents per 30 seconds (billed per 30 seconds)
SMS	25 cents per 160 characters sent
NO Flag Fall/Connection Charge On Any Call

HSPA Voicemail Service

Voicemail - Message Deposit (Call Diversion)	NIL
Voicemail - Message Retrieval	20 cents per 30 seconds (billed per 30 seconds)
Vmail Call Return (Message Retrieval)	40 cents per 30 seconds (billed per 30 seconds)
Group Voicemail Message Deposit	15 cents per 30 seconds (billed per 30 seconds)
Group Voicemail Message retrieval	40 cents per 30 seconds (billed per 30 seconds)
Missed Call Service	NIL
Voicemail Call Recall	NIL

HSPA Surepage Service

SurePage - Message	70 cents per message
Sure Page - Diversions	15 cents per 30 seconds (billed per 30 seconds)

HSPA Video Services

Video Telephony (3G only - handset to handset)	Flagfall 35 cents	50 cents per 60 seconds (billed per 60 seconds)
PC Video Telephony	Flagfall 35 cents	50 cents per 60 seconds (billed per 60 seconds)
International Video Telephony	Flagfall 35 cents	3 dollars per 30 seconds (billed per 30 seconds)
Mobile IM (3G)	6 dollars per month

International Roaming charges for HSPA

Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
Singapore	Bangladesh	Algeria	Anguilla	AeroMobile
Taiwan	Curacao & Bonaire	Austria	Antigua & Barbuda	Afghanistan
Macau	Cyprus	Bahrain	Armenia	Albania
	East Timor	Brunei	Aruba	Argentina
	Finland	Costa Rica	Barbados	Azerbaijan
	Georgia	Croatia	Belgium	Belarus
	Ghana	Denmark	Bermuda	Belize
	Greece	El Salvador	Bolivia	Bosnia Herzegovina
	Hungary	Faroe Islands	Brazil	Cameroon
	Hong Kong	Fiji	Bulgaria	Chile
	Isle of Man	France	Cambodia	China
	Korea (South)	Gibraltar	Canada	Czech Republic
	Liechtenstein	Guam & the Northern Marianas	Cayman Is.	Dominican Republic
	Malaysia	Iran	Colombia	Egypt
	Nepal	Japan	Cook Islands	Estonia
	Norway	Jordan	Germany	Ethiopia
	Oman	Laos	Grenada	French Guiana
	Pakistan	Lebanon	Guatemala	India
	Qatar	Liberia	Guernsey	Israel
	South Africa	Luxembourg	Guyana	Ivory Coast
	Thailand	Mauritania	Haiti	Italy
		Monaco	Iceland	Jersey
		Netherlands	Indonesia	Kazakhstan
		New Caledonia	Iraq	Kenya
		New Zealand	Ireland	Kuwait
		Nigeria	Jamaica	Latvia
		Poland	Kyrgyzstan	Lithuania
		Puerto Rico	Macedonia	Maldives
		Saudi Arabia	Madagascar	Malta
		Slovak Republic	Malawi	Mexico
		Sudan	Mauritius	Morocco
		Switzerland	Mongolia	Namibia
		Syria	Mozambique	Panama
		Tonga	Papua New Guinea	Paraguay
		Tunisia	Palestine	Peru
		Turkey	Philippines	Portugal
		UK	Samoa	Reunion Islands
		Uganda	Seychelles	Romania
		Uruguay	Slovenia	Russia
		USA	Spain	San Marino
		US Virgin Is.	St. Lucia	Serbia & Montenegro
		Vanuatu	St Kitts & Nevis	Solomon Islands
		Yemen	St. Vincent	Sri Lanka
		Zambia	Sweden	Tajikistan
			Tahiti	Tanzania
			Trinidad	Ukraine
			Turks & Caicos	Uzbekistan
			United Arab Emirates	Vatican City
				Vietnam
				Zimbabwe

 

Country Zone Rate Voice Calls	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
To make voice calls to numbers within the same country (National Call)	$0.70	$1.30	$1.60	$1.80	$2.00
To make voice calls to numbers outside the country you are in (International Call)	$1.50	$2.40	$3.60	$6.00	$7.00
To receive voice calls whilst roaming	$0.50	$1.00	$1.30	$1.45	$1.60
To call Optus Customer Care whilst roaming +61 2 9342 5678 or +61 2 8082 5678	$0.60 per call
To send an SMS to an Australian number whilst roaming	$0.55 roaming fee + standard SMS rate
To send an SMS to a non-Australian number whilst roaming	$0.55 roaming fee + standard International SMS rate
To receive an SMS whilst roaming	$0.00	$0.00	$0.00	$0.00	$0.00
To send an MMS to an Australian number whilst roaming	$0.55 roaming fee + standard MMS rate + $0.02 per KB
To send an MMS to a non-Australian number whilst roaming	$0.55 roaming fee + standard International MMS rate + $0.02 per KB
To receive an MMS whilst roaming	$0.025 per KB	$0.025 per KB	$0.025 per KB	$0.025 per KB	$0.025 per KB
GPRS / 3G Data per KB	$0.025	$0.025	$0.025	$0.025	$0.025

Call to International land lines and mobiles please click here

We believe these are the lowest 3G data plans in Australia. And with plans offering up to 10Gb you will be hard pressed to find better value.  For a customer who wants a broadband internet service for browsing, email and limited file downloading with total monthly downloads and uploads of less than 1,000 megabytes (approximately 50% of all users of Exetel's ADSL broadband services) then it is a very low cost service (less than $20.00 a month) that has the ability to further lower a household's communication costs via VoIP (which requires no telephone line and which provides Australia wide landline calls at 10 cents per call).

All prices include GST.

VOIP Telephone Charges

Plans	Monthly Minimum Charge	Call Rate To Landlines	Call Rate To Mobiles	Calls to 13, 1300 numbers	Flag fall	Billing Increment
Post VoIP 0	$0.00	$0.10 per call	$0.22 per minute	$0.30 per call	$0.00	Per second
HSPA VoIP	$0.00	$0.10 per call	$0.15 per minute	$0.30 per call	$0.00	Per second
Post VoIP 15	$15.00	$0.09 per call	$0.12 per minute	$0.30 per call	$0.06	Per 30 seconds

• Charges Listed Above Include GST.
• All rates quoted here are subject to change without notice.
• There is no charge on any call from an Exetel VoIP number to another Exetel VoIP number
• There is no charge on any call to a 1800 number
• There is no plan change fee
• The HSPA VoIP plan must be used with an Exetel HSPA service

Exetel ADSL and HSPA Post Paid Plans Include One DID

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number . Currently local numbers are available for all the major capitals: Newcastle, Penrith, Wollongong, Geelong and Central Coast. There are some other towns and areas available. You can email Contact Us with your town and we can do a service area check. For those areas without a service number, remember you can keep your existing number and/or choose a local DID in an are where friends and family call you from, so they are charged a local call from their standard telephone provider. Of course, if they also use Exetel VoIP it will be a free call.

Choose an optional Specific International VoIP pack

For a low monthly fee of just $5.00 per month you can choose an International VoIP pack.  This allows you to make calls to a specific international destination that you may call often, at prices even lower than our usual prices. Standard international pricing is available here. The discounted VoIP pack pricing is shown below:

Specific Country	$5		$10		Limitation
	Pack ID	Allowed Minutes	Pack ID	Allowed Minutes
Hong Kong Mobile	1	1000	29	2200	No
Canada	2	550	30	1200	You can not order pack ID 22, 50 in the same month.
UK Landline	3	450	31	1000	You can not order pack ID 22, 50 in the same month.
USA	4	375	32	825	You can not order pack ID 22, 50 in the same month.
Thailand	5	350	33	770	You can not order pack ID 23, 51 in the same month.
France Landline	6	350	34	770	You can not order pack ID 24, 52 in the same month.
Spain Landline	7	300	35	650	You can not order pack ID 24, 52 in the same month.
Singapore	8	300	36	650	You can not order pack ID 24, 52 in the same month.
New Zealand Landline	9	300	37	650	You can not order pack ID 24, 52 in the same month.
Ireland Landline	10	300	38	650	You can not order pack ID 24, 52 in the same month.
Germany Landline	11	300	39	650	You can not order pack ID 24, 52 in the same month.
China	12	300	40	650	You can not order pack ID 23, 51 in the same month.
Sweden Landline	13	250	41	525	You can not order pack ID 25, 53 in the same month.
Taiwan Landline	14	225	42	500	You can not order pack ID 26, 54 in the same month.
Switzerland Landline	15	225	43	500	You can not order pack ID 25, 53 in the same month.
Poland Major Cities Landline	16	225	44	500	You can not order pack ID 25, 53 in the same month.
Italy Landline	17	200	45	425	You can not order pack ID 25, 53 in the same month.
Hong Kong Landline	18	200	46	425	You can not order pack ID 26, 54 in the same month.
Malaysia Landline	19	175	47	375	No
India Mobile	20	175	48	375	You can not order pack ID 27, 55 in the same month.
Netherlands Landline	21	150	49	325	No
Canada/USA/UK Landline	22	400	50	880	You can not order pack ID 2, 4, 3, 30, 32, 31 in the same month.
China/Thailand	23	300	51	650	You can not order pack ID 12, 5, 40, 33 in the same month.
France/Germany/Ireland/NZ/Spain/Singapore	24	300	52	650	You can not order pack ID 6, 11, 10, 9, 7, 8, 34, 39, 38, 37, 35, 36 in the same month.
Italy/Switzerland/Poland*/Sweden	25	200	53	425	You can not order pack ID 17, 15, 16, 13, 45, 43, 44, 41 in the same month.
Hong Kong landline/Taiwan landline	26	200	54	425	You can not order pack ID 18, 14, 46, 42 in the same month.
India/India Mobile	27	120	55	250	You can not order pack ID 20, 48 in the same month.
South Africa	28	100	56	225	No
Vietnam	57	70	58	150	No
Greece Landline/Cyprus South	59	250	60	525	No

When the allotment of minutes is exhausted, you will pay the usual per minute rate for the destination.
The allotment of minutes may vary from month to month depending on market variations.

To view a complete list of international call rates please click here.

Telephone Line Required For VoIP

If you are using an Exetel “Naked” ADSL2 service then no ‘telephone’ line is required to use VoIP.

If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge

Exetel VOIP Via Current Handset Implementation (Combined ADSL2 Modem And ATA)

To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, SeeknBuy is currently offering the Netcomm NB9WMAXX at a very attractive price - click here for details. This is the same modem we use ourselves, so we know it is good!

The advantages of the NB9WMAXX (or any other manufacturer's similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.

Exetel VOIP Via Current Handset Implementation (Using Current Modem And New ATA)

To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.

The current cost of the Netcomm V210P single port ATA sourced through SeeknBuy can be seen by clicking here.

Specifications of the V210P may be found by clicking here

Exetel VOIP Via 'Soft Phone' Implementation

If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.

Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.

Exetel VOIP Service Features

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.

Feature	Description
Call Hold	Put call on Hold
Call Waiting	Allow/Disallow an audible indicator for a pending call
Call Transfer	Transfer a call to another phone
Call Transfer w/Conference	Transfer a call to another phone, talk with the 3rd party prior to the transfer
3 Way Call Conference	Conference an inbound party and the original called party with 3rd party
Call Forward Always	Always forward the phone to the number setup in the phone provisioning
Call Forward on Busy	Forward the phone to the number setup in the phone provisioning on busy
Toggle Call Forward No Answer	Forward the phone to the number setup in the phone provisioning on no answer
Do Not Disturb	Don't accept calls
Anonymous Call Reject	Don't allow calls without caller ID
Toggle Repeat Dial on Busy	Auto redial on busy
Multi-Ring	One phone number rings multiple phones. The first to answer will get the call.
Voicemail	Calls to a phone which is busy or does not answer are routed to voicemail

Note: Where information on the Order Form differs from that shown on this page, the information on the order form is to be taken as accurate.  Whilst all care is made to accurately reflect Exetel's latest plan offerings, No Responsibility will be accepted for contradictory, incorrect, outdated or missing/incomplete information.  You MUST check the plan details on the order form when placing your order.